Plain English. We collect what we need to quote your move and nothing else.
Removal Services Leicester is an independent removals provider based in Leicester, Leicestershire. The data controller for this website is Removal Services Leicester.
When you contact us — by phone, WhatsApp, or the form on this site — we collect what you tell us: your name, contact details, the move you are planning, and any specifics you share. That is all we use to quote and run the move.
The website itself collects standard server logs (IP address, timestamps, page visits) for diagnostics and security. We use Google Analytics or similar to understand what is read on the site; you can decline these cookies at any time.
To quote your move. To stay in touch with you about the booking. To improve the service we offer. We do not share your data with third parties for marketing, ever.
For active enquiries: as long as we are talking. For completed moves: 7 years for accounting and insurance compliance. After that we delete the personal data and keep only anonymised records.
You can ask us what data we hold, ask us to correct it, ask us to delete it, or ask us to send it to you in a portable format. Email us at hello@removalservicesleicester.co.uk and we will respond within the working week.
See our cookies page for the specifics on what cookies the site uses and how to opt out.
If you think we have mishandled your data, please contact us first at hello@removalservicesleicester.co.uk. If we cannot resolve it, you can complain to the Information Commissioner's Office (ICO).